Capital Chemist - Hangzhou Zkong Networks Co., Ltd.

Accurate, Real-Time Product Information for Capital Chemist

Location: Australia

Industry: Pharmacy

Customer Overview

Capital Chemist Group is a well-established Australian pharmacy network. The group required a solution to standardize pricing communication, reduce manual shelf label updates, and improve store-wide operational consistency.

Challenge

Capital Chemist needed to reduce manual label replacement and paper-based processes, integrate shelf updates with existing retail and inventory systems, and create a scalable model for multi-store rollout. Traditional shelf labeling and store-level coordination made it difficult to respond quickly to pricing changes, product updates, and promotional execution while maintaining a consistent customer experience.

Solution

ZKONG deployed large-scale ESL infrastructure across pharmacy stores, enabling centralized product pricing control and improved shelf information clarity. The system supports real-time updates across healthcare products and ensures regulatory compliance for price accuracy.

Centralized cloud management helps teams update prices, promotions, and product information with greater consistency across locations.

System integration connects shelf information with existing retail workflows, reducing duplicate work and improving operational control.

For Capital Chemist, the solution supports faster real-time price and promotion updates, stronger pricing accuracy and customer trust, less manual shelf-label maintenance for store teams, a cleaner and more modern customer experience, and a scalable foundation for future rollout.